Do you exchange ??

Please choose carefully as we do not offer exchange if you simply change your mind.


If there is a fault with the product, we are happy to cover the costs of replacement, including return postage costs.


Please contact us at HQ prior to sending any other items for exchange via email on appleandsoda@bigpond.com  


Exchange items must be returned within 2 week of purchase, items must be unworn, unused & in the original condition.

Items must be returned in a Reply Paid Satchel, once returned items are received your new items will be shipped to you. 


Do you ship Worldwide??

We offer a flat rate for international shipping - NO tracking

We offer a flat rate for international shipping - WITH tracking

Should your requested country not be listed please contact us directly for postage quote.

We allow between 10-20 days from despatch for delivery on international orders


Postage

All items are listed in our store ready to be posted, unless otherwise stated & will leave HQ 1-3 days after payment is received.

Custom orders are available & due to the demand & nature of these requests there may be a 2-3 week turn around time. 


All items are sent via regular mail with Australia Post.  

Once your order has been sent Apple & Soda can accept no responsibility for loss or damage to your package.


All orders are shipped from Ballarat, Victoria, Australia.


All orders are sent via Australia Post with tracking numbers within Australia.


If you need your order by a specific date, we will do your very best to accommodate your request.  Please contact us prior to placing your order via email on appleandsoda@bigpond.com


Privacy

Here at Apple&Soda your privacy is important to us.  Paypal is the only option offered for payment.  

All information gathered is used only to process your order.  We will never sell or discuss your information to a third party or record your transaction details.